School of Business and Economics: Recent submissions

Now showing items 1-20 of 468

Towards enhancing creativity in university settings: does hope of academic knowledge workers matter?

Rehema, Namono; Kemboi, Ambrose Kiplimo; Chepkwony, Joel (Emerald Publishing Limited, 2021-10)

Purpose Although a burgeoning body of literature has established the influence of hope and employee creativity, the debate on the relative importance of hope and its components of pathway and agency on its outcomes has not ...
Entrepreneurs psychological perspective and enterprise graduation in Eldoret Town, Kenya

Tallam, K. Zakayo; Odwori, O. Paul; Matelong, K. Nebert; Gloria, Tuwei J. (2014)

Micro and Small Enterprises (MSEs) enormously contribute to the Kenyan economy through employment and income generation. In spite of this contribution, their performance in terms of graduation is little understood. The ...
Human element of service delivery and customer retention: the case of a selected service enterprise in Kenya

Nebert, Matelong K.; Tubey, Ruth J.; Omboto, Peter I.; Tuwei, J. Gloria (2015)

Shoe shine enterprises find it difficult to envision and understand what aspect connote high quality to consumers, and the levels of the aspects that are required to deliver high quality service. However retention as an ...
Shoe shine entrepreneurs social responsibility practices on loyalty in Eldoret town, Kenya

Matelong, Nebert K.; Sergon, David C.; Tuwei, Gloria J.; Cheptumo, Irene J. (2013)

Micro Enterprises providing services for example haircutting, key making, M-pesa, hair dressing, child care, cleaning, video selling, hawkers and shoe shining to mention but a few find it difficult to envision and ...
Jua kali enterprise customer loyalty and tangible of a service: empirical evidence from Nakuru County, Kenya

Nebert, Matelong. Kipchirchir (2019)

The study examined the relationship between tangible of a service offered by jua kali enterprises and customer loyalty in Nakuru County, Kenya. The research design was a survey. A selection 160 respondents was selected randomly. ...
Does size matter? portfolio diversification and financial performance of Commercial Banks in Kenya: testing the moderating effect of bank size

Okwaro, Abigael; Chelogoi, Stephen; Kapkiyai, Collins (Blueprint academic publishers, 2024)

Commercial banks contribute significantly to the development of a nation. An increasingly robust and dynamic finance system is essential for economic expansion. Diversification is crucial to commercial bank risk management ...
Effect of tax invoice management system on value added tax compliance among Small and Medium Enterprises in Eldoret Town, Kenya

Menin, Beatrice Jerop; Olweny, Tobias; Kapkiyai, Collins (2024)

Purpose: Tax is an important stream of revenue for government’s development projects and therefore all efforts must be made by governments to ensure that it is accurately and efficiently collected so as to facilitate the ...
Effect of staff digital literacy on customs goods clearance at Jomo Kenyatta International Airport, Kenya

Kwembur, Sharon Chebet; Nekesa, Marion; Kapkiyai, Collins (2024)

Purpose: The purpose of the study is to determine the effects of green manufacturing on the performance of manufacturing firms in Nairobi County, Kenya. The study is guided by the ecological modernization theory. Mate ...
Tax system automation and value added tax compliance; the moderating role of obligation cost

Chiaji, Irene; Kapkiyai, Collins; Kirui, Daniel (2024)

Aims: Actual revenues and expected revenue always differ, resulting in a shortfall in revenue collection. It is for this reason that the research sought to determine the moderating role of obligation cost on the relationship ...
Urban logistics and supply chain peformance. does logistics management systems moderate?

Kemei, Naomie; Kapkiyai, Collins; Uyoga, Diane (2024)

Supply chain performance is a critical determinant of an organization's overall efficiency, competitiveness, and customer satisfaction. The study sought to determine the moderation effect of logistics management systems ...
Effect of corporate tax planning on the financial performance of listed companies at the Nairobi Securities Exchange in Kenya

Mwangi, Esther Wambui (Moi University, 2024)

Financial performance is a critical aspect of organizational operations, as companies constantly explore strategies to minimize costs, enhance profitability, and foster economic growth. Financial performance reflects ...
Social globalization on recruitment and selection in Sarova Group of Hotels in Kenya

Njaramba, Nicholas Warutumo (Moi University, 2024)

The globalization of the social and economic landscape has ushered in an era of unprecedented challenges and opportunities for organizations worldwide. Within the Kenyan hospitality sector, exemplified by the Sarova Group ...
Promotion opportunity on employee career change decision: the case of a selected learning institution in Kenya

Tuwei, J. G.; Matelong, K. N; Boit, S. R.; Tallam, K. Z. (Canadian Center of Science and Education, 2013)

Employees are a vital competitive tool for organisations; given that success of organisation is determined by its human resources; however career change intention is little known. Knowing the implication of career change ...
Mediating Effect of Political Interest and Self-efficacy on the Influence of Radio Exposure on Women Voters’ Electoral Participation in Kakamega County, Kenya

Okinda, Thomas Ibrahim; Ojwangi, Benson Oduor; Nyambuga, Charles Ongandi (2021-12)

Prior research reveals that exposure to political information on the radio directly influences voters’ electoral participation. However, little is known about the effect of mediators on this relationship among women ...
Insurance Companies’ Salesperson Lead Qualification skills and salesperson’s performance: Mediating role of Salesperson’s Adaptive Selling Behavior

Mwesige, Richard; Bonuke, Ronald; Situma, Claire (2024-04)

Examining the role of salesperson adaptive selling behavior (SPASB) as a mediator in the relationship between salesperson lead qualification skills (SPLQS) and salesperson performance (SP) in Ugandan insurance firms was ...
Board Characteristics and Quality of Integrated Reporting of Firms Listed Nairobi Securities Exchange

Mwangi, Beth Wambui; Koskei, Naomi; Bonuke, Ronald (2024-06)

Companies that opt for integrated reporting are in a favorable position to enhance a range of benefits,whether internal or external in nature. It encompasses improvements in resource allocation, shareholderengagement, and ...
Insurance company’s salespersons’ lead qualification skills and salespersons’ performance: moderated-mediation model of salespersons’ adaptive selling behavior and salespersons’ gender

Mwesige, Richard; Bonuke, Ronald; Situma, Claire; Kabasinguzi, Brenda (Informa uK Limited,, 2024-11)

this study aimed to discover the intervening role of salesperson adaptive selling Behavior (sPasB) in the relationship between salesperson lead Qualification skills (sPlQs) and salesperson Performance (sP), in addition ...
Effect of dispute resolution Mechanism Reforms on Rental Income Tax Compliance among Property Owners in Ngong Town, Kenya

Ndegwa, Lilian Nyokabi; Rono, Lucy; Odunga, Robert (2025-01)

Purpose: Despite these reforms tax compliance for the rental income tax has remained low since its introduction. This study aimed to determine the effect of dispute resolution mechanism reforms on rental income tax ...
Tax service quality and tax compliance among small and medium enterprises in North Rift economic block, Kenya: A moderated mediation model of Government trust and social value orientation

Kiptum, Amos; Kapkiyai, Collins; Kirui, Daniel (Asian J. Econ. Busin. A, 2024)

Purpose: This study examined the moderated mediation effect of social value orientation and government trust on the relationship between tax service quality and tax compliance among small and medium enterprises (SMEs).
Intrinsically motivating idiosyncratic deals and innovative work behaviour

Kimwolo, Andrew; Cheruiyot, Thomas (Emerald Publishing Limited, 2018)

Purpose – This paper aims to determine the effect of intrinsically motivating idiosyncratic deals (I-deals) on innovative work behaviour (IWB) among tied life insurance agents in Kenya. Design/methodology/approach – ...

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