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effect of perceived value on service quality and customer satisfaction relationship in the hospitality industry in Kenya

effect of perceived value on service quality and customer satisfaction relationship in the hospitality industry in Kenya

Murei, Sylvester; Lagat, Charles; Kosgei, David
URI: http://ir.mu.ac.ke:8080/jspui/handle/123456789/8781
Date: 2016

Abstract:

The purpose of the study was to analyze effects of service quality and customer satisfaction a moderating effect of perceived value a survey of hotel industry in Kisumu

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